There are reports of a nationwide scam that is taking aim at electricity customers. The scam claims a false promise that your electricity bills can be paid by the federal government. Those involved with the scam have been reported to be visiting customers in person and posting flyers as well as contacting individuals through social media and text messages.
We are advising Constellation customers that this is a scam. There is no such federal program. This is an attempt to steal your personal information and possibly steal your identity.
In particular, we’ve heard of incidents taking place in the Ameren utility service area in Illinois as well as in parts of Texas. We are proud to market our electricity supply plans in these areas as well as in other parts of the United States, and believe that it is important for our customers to be aware of the differences between a competitive electricity supplier trying to help customers benefit from using an alternative electricity provider and a group or organization with harmful, unlawful intentions such as this situation.
We recommend that all of our customers remain vigilant by following some simple steps when approached about any electricity programs, including the following:
• If approached in person, always ask for credentials. Constellation employees will always carry photo identification with their name and employee number.
• Never give out your social security, credit card, bank or debit card numbers either in person, online, or over the phone. Constellation does not collect this information and our employees will never ask you for this information.
• Never let anyone into your home.
If you think that you have been a victim of this scam or if you have any questions, please contact a customer care representative at 877-997-9995 (Residential) or 888-635-0827 (Business). You can also email us at firstname.lastname@example.org. StarTex Power customers should call 1-866-917-8271.
You can also leave comments or questions below and we will be sure to answer them as soon as we can.