Frequently Asked Questions

FAQs

Surviving Days-Long Power Outages

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After Hurricane Sandy blew through the Mid-Atlantic and Northeast causing millions of power outages, what do you do now that the power is out? The first place to start is to contact your local utility company. While Constellation is a supplier and not a utility, we are dedicated to providing helpful, useful information for our customers. Your utility [...]

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Preparing for Extreme Weather Events Beforehand

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If the lights go out, will you be ready? Have you done everything possible beforehand to assure your safety while your local utility company works to restore power? History has shown that this isn’t an unreasonable question. Particularly vicious storms, can result in widespread power outages, taxing utility companies that own and operate the power-transmission [...]

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What is a Renewable Energy Certificate?

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Infographic showing how RECs are generated

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FAQ Spotlight: What’s the difference between an energy supplier and a utility?

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For years, all of our energy services were provided by a single source – our electric utility company. That company would be your sole point of contact for both power outages and billing inquiries. However, in recent years many states have developed competitive markets, which allow energy suppliers the opportunity to compete with each other [...]

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All Things Electricity: The differences between variable- and fixed-rate plans

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This month, we will talk about all things electricity. What better way to kick off the topic than to address a question that residential energy consumers frequently ask us: What are the differences between variable- and fixed-rate electricity plans and what factors should I consider when deciding which option works best for me? This is [...]

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Constellation, Exelon Companies Debut New Brand

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Today, we are proud to share our latest milestone as a new company: our new brand. Our new brand identity represents how our companies have integrated our businesses, vision, and values, giving us the potential to build upon our combined heritage and strengths. Watch this video for a quick overview: We see this new look [...]

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FAQ Spotlight: Why doesn’t my utility just choose a new supplier for me?

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Our Customer Care team often gets asked why a utility company doesn’t just lower their rates by choosing a new supplier automatically for their customers. The answer can be a little confusing, but basically electric utilities have their rates set by the regulatory commission of the state they provide under certain pre-defined procurement plans. In [...]

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Constellation Energy officially joins Exelon Corporation

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Constellation Energy was welcomed into the Exelon family of companies, creating the nation’s leading competitive energy provider with one of the industry’s cleanest and lowest-cost power generation fleets. This combined company’s substantial, low-cost, and environmentally friendly generation fleet and industry-leading customer-facing business creates a platform for continuing growth and innovation.   The combination will integrate [...]

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How to research an energy company

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Millions of consumers and businesses across the nation are now purchasing their electricity and natural gas from an energy service company.  Learning how to take advantage of the competitive energy marketplace requires an understanding of some basic information. First, there are two parts to your energy bill – supply and delivery. Your energy supply can [...]

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FAQ Spotlight: Explaining why we may have lower rates than your local utility

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One of the most common questions that residential consumers ask us is “How can Constellation’s rates be lower than my utility’s?” It’s a fabulous question and the answer requires just a little more of an in-depth explanation about what Constellation Energy does. Constellation is an energy supplier and not a utility. As an energy supplier, [...]

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